Bring customers back, answer them instantly, and keep every store in sync.
Retail margins live in repeat customers and staff time. We automate customer communication, stock alerts, bookings, loyalty, and reporting across every location so your team sells instead of answering the phone.
+28%
Repeat purchase rate
Automated loyalty, reminders, and win-back.
100%
Calls answered
Stock, hours, and booking questions handled by AI.
Daily
Multi-store reporting
Sales, stock, and staff KPIs in one dashboard.
What slows retail businesses down
- Store phones ring while staff serve customers
- Stock and price questions answered inconsistently
- Loyalty and win-back campaigns never get sent
- Multi-store reporting takes days to compile
Pick your type of retail business. See exactly what we automate for it.
Every business type gets its own page: the problems, every automation, results, and a free audit.
Single-Location RetailIndependent shops, boutiques, and specialty stores.
Answer every call, bring customers back, and run the shop with less admin.
See the automations
Multi-Location & Chain RetailRegional and national chains with 5–500 stores.
Every store answers the same way, and head office sees every number by 8 AM.
See the automations
Franchise RetailFranchisors and multi-unit franchisees.
Give every franchisee the same automation — and the franchisor one view of the network.
See the automations
Grocery & SupermarketsIndependent grocers, supermarket groups, and convenience chains.
Online orders, deliveries, and customer questions handled — without adding staff.
See the automations
Fashion & ApparelFashion boutiques, apparel brands, and footwear retailers.
Sell more, return less, and turn every buyer into a repeat customer.
See the automations
Electronics RetailConsumer electronics, mobile, and computer retailers.
Answer spec questions instantly, book repairs automatically, and stop losing high-ticket sales to slow replies.
See the automations
Furniture & Home GoodsFurniture showrooms, home goods, and interiors retailers.
Book more design consultations and stop losing big-ticket sales to slow follow-up.
See the automations
Pharmacy RetailCommunity pharmacies and pharmacy chains.
Prescriptions ready, reminders sent, and the phone answered — without pulling pharmacists off the counter.
See the automationsWhat running on autopilot looks like for a retail business
Six systems, each shown the way you would actually see it — a real enquiry, a real call, a real dashboard — with the specifics we build for retail.
A store website that sells and books
Fern & Oak Home
Reserve in store. Book a free design consultation.
Funnel · last 30 days
- Visitors15,600
- Stock checks & reserves1,940
- Store visits / bookings820
- Purchases515
Store locator, live stock visibility, click-and-collect, appointment booking for consultations or fittings, and local SEO for every branch.
- Store pages with hours, stock, and directions
- Consultation and fitting bookings
- Click-and-collect and reserve-in-store
- Promotion landing pages with SMS opt-in
- Review requests after purchase
Turn every enquiry into a visit or sale
Do you have the Harlow 3-seater in green in the Leeds store?
AI · replied in 4sYes — 2 in stock in Leeds. I can reserve one for 48 hours or book a 20-minute consultation with our design team. Which would you prefer?
Reserve it please, I'll come Saturday
AI · replied in 4sReserved ✓ under your name until Sunday. Store opens 9:00 Saturday — I've sent directions and parking info.
CRM pipeline · this month
- Enquiry140
- Reserved / booked82
- Visited61
- Purchased44
Every stage updated automatically
Product and availability enquiries from web, WhatsApp, and social get an instant answer, a hold or booking offer, and a follow-up until the customer visits.
- Instant stock and price answers
- Reserve-in-store and appointment booking
- Quote requests for high-ticket items
- Follow-up on abandoned enquiries
- Source tracking for local ads
A store assistant on the phone and in chat
Incoming · 12:30 · store line, staff busy
0:41
Are you open Sunday and do you still have the outdoor dining sets on sale?
Open 10–4 on Sunday, and yes — the Verano set is 30% off until Monday. Shall I put one aside for you?
Yes, for Sunday.
Item reserved · store notified · customer added to sale list
Answers 'do you have this in stock?', hours, returns, and bookings across phone, WhatsApp, and web chat — transferring to staff when a sale needs a person.
- 24/7 store line answering
- Stock checks by phone and WhatsApp
- Order status and click-and-collect updates
- Appointment booking for services
- Transfer to store staff with context
Stock, staff, and suppliers on autopilot
Stock level for Harlow sofa (green) drops below 3
- 1
Reorder raised with supplier
Qty 6 · PO auto-generated
- 2
Web stock status updated
'Low stock' badge
- 3
Back-in-stock list notified on delivery
SMS + email
- 4
Price & product sync
POS ↔ website ↔ marketplace
- 5
End-of-day report to owner
Sales, stock, cash-up
Ran 1,248 times this month · 0 failures
Low-stock alerts and reorders, supplier orders, rota reminders, price updates across systems, and end-of-day reporting — triggered, not remembered.
- Low-stock alerts and automatic reorders
- Supplier order and delivery tracking
- Price and product sync across POS and web
- Rota reminders and shift confirmations
- End-of-day sales and cash-up reports
Returns, orders, and questions handled instantly
Open conversations
AI resolved 72% this week- EmailWant to return a lamp bought 2 weeks agoReturn label sent · refund queued
- Web chatWhere is my click-and-collect order?Ready at Leeds · collection code sent
- InstagramIs this rug machine-washable?Answered from product data
- PhoneSofa arrived with a damaged legEscalated to store manager · replacement
Returns, exchanges, order tracking, warranty, and product questions across email, chat, and social — actions taken in your systems, humans looped in when needed.
- Returns and exchange processing
- Order and delivery status
- Warranty and product-care answers
- Complaint intake and routing
- CSAT surveys after resolution
Every store's numbers, every morning
Sales (4 stores)
£41.2k
+11%
Conversion
23%
+2.5%
Repeat purchase
34%
+7%
Dead stock
£6.8k
−£3.1k
Sales by store
Ask your data
What sold best after the weekend SMS campaign?
The Verano outdoor set: 23 units across 3 stores (£11.4k), 61% to customers who opened the SMS. Harrogate stock is now at 1 — reorder raised.
Open in dashboardSales by store, product, and staff; stock turn; footfall vs conversion; loyalty performance — with alerts and an assistant for the questions you'd ask a manager.
- Store-by-store sales and margin dashboards
- Stock turn and dead-stock alerts
- Staff performance and conversion
- Loyalty and campaign ROI
- Ask-the-data assistant for owners
Other industries we automate
All industries →
Build smarter. Scale faster. Operate better.
Schedule a discovery call and we'll map the systems your business needs to reach its next stage.