01
Automated Websites & Funnels
Online ordering that keeps customers informed
- Order & delivery slot booking
- Substitution preferences
- Loyalty sign-up & offers
- Local store pages
AI automation for grocery & supermarkets
Online orders, deliveries, and customer questions handled — without adding staff.
Order and delivery automation, AI customer service for stock and substitutions, supplier and waste workflows, and store reporting — built for grocers.
−60%
Order status calls
−25%
Waste
Daily
Store reporting
Typical results across grocery & supermarkets we've automated. Your numbers come from your audit.
✦Sound familiar?
What's quietly costing your store every week
Constant01
Online orders generate calls
Substitutions, delivery windows, and missing items flood the store phone.
Interruptions02
Stock and promotion questions
‘Do you have…’ and ‘is it on offer?’ interrupt staff on the floor.
Paper03
Supplier and waste admin
Reorders, delivery checks, and markdown decisions run on paper.
Weekly04
Store-level insight arrives late
Sales, waste, and availability reports are weekly and generic.
✦The fix
One connected system that runs the repetitive work for you
Not another tool your team has to check. The website, the phones, the messages, the reminders, and the follow-up all work together — built for grocery & supermarkets, monitored by us, owned by you.
1
Order and delivery communication on autopilot
Confirmations, substitutions, delivery ETAs, and issue handling automated across SMS and WhatsApp.
2
AI answers for stock and offers
Availability, promotions, and hours answered instantly by phone and chat.
3
Supplier and waste workflows
Auto-reorders, delivery discrepancies, markdown triggers, and waste logging.
4
Daily store dashboard
Sales, availability, waste, and labour by department every morning.
✦Everything we automate
Everything we automate for a store like yours
Six connected systems, each built with the specifics for grocery & supermarkets.
02
Lead Capture & Instant Follow-up
Wholesale and catering enquiries answered instantly
- Trade account applications
- Catering & bulk order quotes
- Loyalty enrolment
- Campaign attribution
03
AI Voice & Chat Agents
A store line for stock, offers, and orders
- Stock & promotion answers
- Order and delivery status
- Hours & directions
- Transfer to department staff
04
Workflow & Back-office Automation
Supplier, waste, and markdown automation
- Auto-reorders by sales velocity
- Delivery discrepancy reporting
- Markdown & waste triggers
- Compliance checks & temperature logs
05
AI Customer Support Automation
Order issues resolved in seconds
- Missing/substituted item handling
- Refund & credit processing
- Delivery rescheduling
- Escalation to the store manager
06
Data, Reporting & AI Assistants
Availability, waste, and margin by department
- Sales & margin by category
- Availability & out-of-stock alerts
- Waste and markdown analysis
- Ask-the-data assistant
✦Compare your options
Hire, outsource, or automate?
What actually changes for a store when enquiries, calls, and follow-up are automated.
| Doing it manually | Answering service / agency | CODEVGROW automation | |
|---|---|---|---|
| Speed of first reply | Hours, or next day | Message taken, callback later | ✓Under 60 seconds, 24/7 |
| After-hours & weekends | Voicemail | Message only | ✓Answers, books, escalates |
| Books the appointment / job | When staff are free | No | ✓Yes — live availability |
| Reminders & no-show recovery | Manual, inconsistent | No | ✓Automated, with waitlist fill |
| Follows up until booked | Rarely | No | ✓Multi-touch, stops on reply |
| Knows your services & pricing | Yes | Script only | ✓Trained on your business |
| Logs everything to your system | Sometimes | Email summary | ✓Every call, chat, and booking |
| Reporting | Spreadsheets | Call counts | ✓Live dashboard + AI assistant |
| Monthly cost | Salary + turnover | Per-minute fees | ✓Fixed, lower than one hire |
✦How it works
Live in weeks, not quarters
- 1
Free audit
45 minutes mapping how enquiries, calls, admin, and follow-up flow through your store today.
- 2
Ranked plan & fixed price
What to automate first, expected hours and revenue, and a fixed price — within 48 hours.
- 3
Build & soft launch
We connect your systems and go live on one channel first, with human fallback, in 2–4 weeks.
- 4
Run & improve
24/7 monitoring, weekly transcript reviews, and the next automation added each month.
Free discovery call
See exactly what we'd automate in your store — in 45 minutes
You leave with a ranked automation plan and a fixed price, whether you work with us or not. No pitch deck.
✦What owners say
Heard from grocery & supermarkets we work with
★★★★★
“Substitution and delivery calls disappeared. Customers get a message before they'd think to ring.”
★★★★★
“Waste dropped a quarter once markdowns were triggered by data instead of guesswork.”
★★★★★
“Every system was built, connected, and monitored by one team. No hand-offs, no ‘talk to the vendor’.”
Will shoppers know they're talking to an AI?
The assistant introduces itself as your store's virtual assistant and hands over to a person the moment someone asks — or when a question needs judgement. Satisfaction stays high because answers are fast and accurate.
Is our data safe?
Yes. Data stays in your systems, conversations are encrypted, and we configure retention and access rules for your regulatory requirements. Decisions that need a person always stay with your team.
Does it work with the software we already use?
We integrate with the major CRM, booking, ERP, and industry platforms via native integrations or API — and with your phone system, WhatsApp, and website. We'll confirm your exact stack in the audit.
How long until it's live?
Most grocery & supermarkets are live in 2–4 weeks, starting with one channel (usually phone overflow or web enquiries) and expanding from there.
What does it cost?
A fixed setup fee plus a monthly plan based on volume — typically less than one part-time hire, with the expected ROI shown against your current numbers in the audit.
Free automation audit for grocery & supermarkets · 45 min · ranked plan · fixed price
Free automation audit for grocery & supermarkets
Book free audit →