01
Omnichannel AI agent
One agent across email, website chat, WhatsApp, Messenger, and Instagram — with shared memory of each customer.
05 · Support at scale
Resolve 70% of support tickets instantly — and make the other 30% easier.
Order status, booking changes, refunds, ‘how do I…’ questions — the same tickets, every day. Our AI support layer answers them in seconds across email, live chat, WhatsApp, and social DMs, takes action in your systems (check an order, reschedule, issue a return), and escalates the rest to your team with full context so nobody starts from zero.
70%
Tickets resolved by AI
Typical share of repetitive requests handled end-to-end with no human involvement.
< 10s
First response
Across email, chat, WhatsApp, and social — day or night.
4.8 / 5
Customer satisfaction
Fast, accurate answers with clean hand-off keep CSAT at or above human-only levels.
✦Is this for you?
This is built for businesses where…
- Your inbox and chat backlog grows faster than your team
- Customers wait hours for answers they could get instantly
- Support staff burn out on repetitive questions
- You want 24/7 support without a night shift
✦What's included
Everything ai customer support automation covers
Built, integrated, and monitored by CODEVGROW — one team, one system, no hand-offs to a third party.
02
Actions, not just answers
Looks up orders, reschedules bookings, processes returns, updates accounts, and sends confirmations.
03
Knowledge base training
Trained on your help docs, policies, and past tickets — and kept up to date automatically.
04
Triage & escalation
Tags, prioritises, and routes complex or sensitive tickets to the right person with a summary and suggested reply.
05
Proactive updates
Shipping notifications, appointment reminders, and outage updates sent before customers ask.
06
CSAT & insights
Post-resolution surveys, trending issues, and product feedback surfaced to your team weekly.
✦How it works
From first call to a system that runs itself
A fixed, transparent path — you always know what happens next and what it costs.
- 1
Ticket analysis
We categorise your last 90 days of tickets to find what can be automated and what must stay human.
- 2
Train & connect
Knowledge base, tone, policies, and systems integrations (helpdesk, e-commerce, booking, CRM).
- 3
Assisted launch
The AI drafts replies for your team first, then handles approved categories fully — so trust builds fast.
- 4
Expand coverage
Monthly review of unresolved intents; we add capabilities until the human queue is only the hard stuff.
✦Questions
What business owners ask us first
Still unsure? The audit is free and you'll leave with a ranked list of what to automate — whether you work with us or not.
Will it give wrong answers?
It answers only from your approved knowledge and policies, cites its source internally, and escalates when unsure. Sensitive categories can be set to human-only.
Which helpdesks do you integrate with?
Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Help Scout, and shared inboxes like Gmail and Outlook.
Can it handle multiple languages?
Yes — it detects the customer’s language and responds naturally in 30+ languages.
How is this different from a chatbot?
Chatbots follow scripts. This agent understands intent, takes real actions in your systems, and knows when to hand over.
Pairs well with
All services →Lead Capture & Instant Follow-upEvery lead answered in under 60 seconds, qualified, logged, and booked.AI Voice & Chat Agents24/7 agents that answer calls, text back, and handle WhatsApp, SMS, and web chat.Automated Websites & FunnelsFast, SEO-ready sites wired into chat, booking, quotes, and payments.Workflow & Back-office AutomationOnboarding, quoting, invoicing, scheduling, data sync, and reporting on autopilot.Data, Reporting & AI AssistantsKPI dashboards, automated reports, and AI assistants trained on your business data.
Build smarter. Scale faster. Operate better.
Schedule a discovery call and we'll map the systems your business needs to reach its next stage.