✦The challenge
Where the time and money were leaking
Portal enquiries were emailed to negotiators who replied when they were back at a desk — on average 3 hours later, and never after 6 PM. Roughly a third of enquiries never received a first reply at all.
✦What we built
- 1
Connected all portals, the website, and WhatsApp to a single AI responder that qualifies (position, finance, timeline) and offers real viewing slots.
- 2
Added an after-hours voice agent for valuation requests, booked directly into valuers' calendars.
- 3
Built a response-time and conversion dashboard per negotiator, with a daily summary to the branch managers.